At Worldison International Ltd., we value our clients and aim to provide professional, transparent, and reliable services. This Refund, Cancellation & Service Policy outlines how payments, refunds, and cancellations are handled for our fumigation, cleaning, training, manpower supply, and safety equipment services.
All bookings and service agreements must be confirmed in writing, through email, or via our official communication channels. Services are delivered based on agreed scope, timelines, and availability of resources. Clients are responsible for providing safe and reasonable access to service locations. Any additional work outside the agreed scope will attract extra charges.
Full or part payment (as agreed) is required before commencement of services. Payment terms will be stated clearly on invoices or contracts. Late payments may result in service delays, suspension, or termination.
Refunds are considered only when services have not yet been rendered or products have not been delivered. Deposits are non-refundable once service preparation has commenced, unless the cancellation is due to an error or fault by Worldison International Ltd. For training programs, refunds (where applicable) will exclude administrative fees and materials already issued. Fire safety equipment and PPE once delivered cannot be refunded if packaging is opened or items have been used. In the case of faulty products, replacements will be provided in line with our warranty/guarantee terms.
Clients may request rescheduling of services or training programs, subject to availability. Rescheduling must be communicated at least 48 hours in advance for services and 5 working days for training.
Fumigation and pest control services may include warranties where specified in the service contract. Fire extinguishers and safety equipment supplied by Worldison International Ltd. are covered by manufacturer or company warranty as stated at the time of purchase. Warranty does not cover misuse, negligence, or failure to follow safety instructions.
Refunds will not be issued under the following circumstances: When a client fails to provide access to the service location. When services are completed as agreed but results vary due to environmental or customer-specific factors. For training courses where the client fails to attend without prior notice. For safety equipment once opened, used, or damaged after delivery.
In the event of a dispute, both parties agree to first attempt resolution through negotiation. If unresolved, disputes shall be settled under the laws of the Federal Republic of Nigeria through arbitration or competent courts.
Worldison International Ltd. reserves the right to amend this policy at any time. Updates will be posted on this website with the revised “Last Updated” date.